Refund Policy

Overview

At EasyToSTL (easytostl.com), we strive to provide reliable and high-quality 3D model generation and conversion tools for the 3D printing community. We want you to be completely satisfied with your experience.

This Refund Policy explains your rights and our procedures regarding payments, subscriptions, credit packages, and refund requests.

Free Previews & Welcome Credits

To help you test and experience our service risk-free before spending money:

• Free In-Browser Converters: All 3D viewer and format conversion tools (STL, GLB, GLTF, OBJ, PLY, VOX) are 100% free with unlimited local client-side processing.
• Free Welcome Credits: New registered accounts receive free trial credits so you can evaluate the AI 3D model generation quality before purchasing paid packages.
• 3D Interactive Previews: Every generated model can be fully rotated, zoomed, and inspected in our 3D viewport before exporting.

Refund Eligibility

We consider refund requests under the following circumstances:

1. Technical Generation Failures: If our AI system experiences an unrecoverable system crash, network timeout, or provider error that deducted credits without producing a downloadable model or preview, your credits are automatically refunded to your balance. If you purchased a package solely for that task and experienced repeated technical errors, you are eligible for a monetary refund.
2. Unused Credit Packages: If you purchased a one-time credit pack and have not consumed any of the purchased credits, you may request a full refund within 7 days of purchase.
3. Subscriptions: If you were charged for an automatic subscription renewal and have not consumed any generation credits or features during the renewed billing cycle, you may request a refund within 7 days of the renewal date.
4. Duplicate Charges: If you experienced accidental double billing due to payment gateway delays or technical issues, we will immediately refund the duplicate transaction.

Non-Refundable Situations

Refunds cannot be issued in the following scenarios:

• Subjective Artistic Dissatisfaction: Generative AI models vary based on input prompt clarity, lighting, and contrast. If the model generated successfully and credits were consumed, we cannot refund completed conversions solely due to subjective stylistic preferences. We recommend utilizing the free welcome credits first.
• Expired Credits: Unused credits past their documented expiration terms are non-refundable.
• Violation of Terms: Accounts suspended or terminated due to violation of our Terms of Service (e.g. attempting to reverse-engineer, exploit, or abuse the platform) forfeit eligibility for refunds.

How to Request a Refund

To request a refund, please contact our support team:

1. Send an email to support@easytostl.com with the subject line Refund Request - [Your Account Email].
2. Include your registered account email, transaction ID, payment method (Stripe receipt or PayPal transaction ID), and a brief explanation of the reason for the request.
3. Our billing team will review your request and respond within 3 business days.
4. Once approved, refunds are credited directly back to the original payment method (credit card or PayPal account). Processing times typically range from 3 to 7 business days depending on your financial institution.